— This Privacy Policy explains how Florissant Family Medicine collects, uses, and protects information through our website. It applies to visitors who use our website, submit a form, or follow links to our patient portal and online tools. By using our website, you agree to this Privacy Policy. If you do not agree, please do not use the website.
Website Privacy and Your Health Information
— This Privacy Policy covers information collected through our website. It is separate from our Notice of Privacy Practices, which governs how we handle your protected health information as a healthcare provider under HIPAA and other laws. If anything in this website policy appears to conflict with our Notice of Privacy Practices regarding your medical records, the Notice of Privacy Practices controls.
Information You Provide
— When you contact us or request an appointment through our website, we collect the information you enter, such as your name, phone number, email address, preferred date and time, the service you are interested in, and any details you include in your message. Please do not share sensitive medical details through website forms. Use our patient portal or call the office for anything involving your health information.
Information Collected Automatically
— When you visit our website, we automatically collect standard technical and usage data, such as your device type, browser, IP address, pages viewed, and how you reached our site. Our website may use cookies and similar technologies to help it work properly and to understand how visitors use it. You can control cookies through your browser settings.
How We Use Your Information
— We use the information collected through our website to respond to your questions, contact you about an appointment request, provide the information you ask for, operate and improve our website, keep our website secure, and meet our legal and professional obligations. We do not use website information for advertising, and we do not sell your information.
The Patient Portal and Online Tools
— Our website links to a patient portal and related tools provided by third parties, including the healow app and our electronic health record provider. These tools have their own security and privacy protections for your health information and are governed by their terms and privacy policies, together with our Notice of Privacy Practices. Information you enter in the patient portal is handled through those protected systems, not through this website.
How We Share Information
— We share website information only as needed to operate our practice and website. This includes service providers who work on our behalf, such as website hosting, form and email tools, and analytics. We may also share information when required by law, to protect rights and safety, or in connection with a change to our practice. We do not sell your information, and we do not share it for third-party advertising.
Third-Party Services and Links
— Our website may link to third-party services, such as the patient portal, the healow app, online bill pay, and other resources. We do not control these services, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party service you use.
Data Retention
— We keep information collected through our website for as long as needed to respond to you, operate our website, and meet legal and recordkeeping obligations. Medical records are retained separately in accordance with the law and our Notice of Privacy Practices. When website information is no longer needed, we delete or de-identify it.
Data Security
— We use reasonable measures to protect information submitted through our website. However, no website or method of transmission is completely secure, so we cannot guarantee absolute security. For your protection, please avoid sending detailed health information through website forms and use our secure patient portal instead.
Children’s Privacy
— Our website is intended for adults, including parents and guardians who arrange care for their families. We do not knowingly collect personal information from children through our website. If you believe a child has provided information through our website, please contact us and we will remove it.
Your Choices
— You can choose not to submit information through our website, and you can control cookies through your browser. For any request relating to information you have shared with us, or to your medical records, contact our office using the details below. Rights regarding your protected health information are described in our Notice of Privacy Practices.
Changes to This Policy
— We may update this Privacy Policy from time to time. We will post the updated version on our website and update the effective date below. Your continued use of the website after changes take effect means you accept the update.
Contact Us
— If you have questions about this Privacy Policy, contact Florissant Family Medicine at (719) 839-1923 or visit our office during regular business hours, Monday through Thursday, 8:00 AM to 5:00 PM.
